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Return Policy

Reflection period (trial period) and returns

  • For all products purchased from FURNIFIED, according to the Belgian law on commercial practices, consumer information and protection of April 12, 2010, you have a cooling-off period of 14 calendar days.
  • This period starts at the moment of receipt by you or on your behalf. During the cooling-off period, we expect you to handle the goods and the packaging with care. There is no right of renunciation if the product and packaging are no longer in their original, complete, undamaged and unused condition.
  • If you wish to make use of the right of renunciation, you must make this known in writing or by telephone within the stipulated 14 calendar days from the day following the delivery of the product. There is no payment of a fine associated with the cancellation of the purchase and this can be done without stating the reasons. More information about canceling or returning your order can be found in the cancellation, return and exchange section on our website.
  • You must return the goods undamaged, unused and unopened (in original condition and packaging) within 14 days of receipt at the latest. The shipping date serves as a check. All accompanying documentation, warranty certificates and packaging materials must be included with the return shipment, as well as your bank account number. The direct costs for returns are the responsibility of the buyer. Unstamped or insufficiently stamped shipments are always refused and returned to the sender.
  • FURNIFIED will refund the full purchase price (excluding transport costs) within 30 days of receipt of the goods.
  • If it appears that the goods have not been received in accordance with the conditions of the right of renunciation, the purchase price including the shipping costs will not be refunded or not fully refunded. In that case, the product remains your property. At your request, the product can also be sent to you again, subject to payment of the associated shipping costs.
    • Exceptions to the stipulations are the following:

      (2)- The order contains customized products, products that are produced at the request of the customer or products that are adapted to the wishes of the customer.

      (3)- The order was placed by professionals. Customers who purchase with a VAT number fall under B2B law and not under consumer law.

      (4)- The order contains items that are on promotion or that are part of a promotional campaign.

      (5)- The order contains items purchased in 1 of our showrooms or temporary stores.

      (6)- The order contains a product that has been visibly used or otherwise damaged.

      If products mentioned in the above list are returned, FURNIFIED reserves the right to retain 100%(6), 50%(2)(3) or 20%(4)(5)(6) of the amount paid to cover the costs incurred.

    • Goods must be returned to the following address: Merantistraat, Building S9, 2030 Antwerp, Belgium
    • If you opted for collection, the return or exchange must be made in the same way, i.e. in the branch where the collection was made.
    • The exchange or return of non-conforming or defective products or parts can only take place at delivery addresses in BE or NL

Cancel order before delivery

The consumer can cancel his order free of charge at any time, with the exception of the following cases:

  •  The order is already 'in delivery'. 'In delivery means: already forwarded to the warehouse, courier service or transport partner.

  • The order contains customized products, products that are produced at the request of the customer or products that are adapted to the wishes of the customer.

  • The order was placed by professionals. Customers who purchase with a VAT number fall under B2B law and not under consumer law.

  • The order contains items that are on promotion or that are part of a promotional campaign.

  • The order was placed in 1 of our showrooms or temporary stores.

  • If products mentioned in the above list are cancelled, FURNIFIED reserves the right to retain 50% (1)(2)(3) or 20% (4)(5) of the amount paid to cover the costs incurred .

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