Vacancy at Furnified • 4/5 • Antwerp
At Furnified, we sell furniture and interior products online and in our stores. We are looking for a colleague who helps customers clearly and carefully follows up on orders and complaints. You will work with our Logistics and Customer Service Coordinator and have the opportunity to independently complete cases.
What you will do
· You answer customer questions via tickets, email and phone and keep track of your call-back commitments.
· You follow up on orders, deliveries, delays and collections. After training, you will also book standard shipments with our transport partners.
· You handle complaints and returns until the solution has been implemented and the customer has been informed. You discuss difficult cases with your coordinator.
· You also follow up with customers of Verdon Retail (a sub-brand focused on B2B customers) and handle aftercare for affiliate and influencer orders.
· You respond to reviews, follow up on review invitations and accurately maintain customer details and case actions.
· You collect payment and billing information, prepare refund requests and provide supporting documents for disputed payments. Your coordinator oversees the financial processing.
· You think along about better working arrangements and help improve our digital customer service platform, Gorgias.
Who you are
· You communicate clearly and courteously in Dutch, English and French.
· You work accurately, maintain an overview and consistently follow up on agreements. You are not afraid to request missing information and discuss problems in good time.
· Experience is not required. We value a healthy dose of enthusiasm, a willingness to learn and the motivation to help customers properly more. You enjoy learning to work with digital systems.
· You handle standard cases independently and work together to find a solution for more difficult questions.
What you will find with us
A varied 4/5 position with direct customer contact, training and guidance from your coordinator. You will combine customer service with order follow-up and work mainly from our office at Solvynsstraat 39a, 2018 Antwerp. We will discuss your salary package based on your profile.
Apply
Send your CV and a short cover letter to jobs@furnified.com. Tell us what appeals to you about customer service and order follow-up.